Neuhayer 366-Day Money-Back Guarantee

At Neuhayer, we stand behind the quality and effectiveness of our products. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive 366-day Money-Back Guarantee to ensure your peace of mind.

Guarantee Terms:

1. Eligibility Period:
   • This guarantee is valid for 366 days from the date of purchase.
2. Conditions for Full Refund:
   • To qualify for a full refund, the product must be returned to us in its original packaging.
   • The bottle must be more than half full at the time of return.
   • Customers are responsible for shipping the product back to Neuhayer. We recommend using a trackable shipping service to ensure your return is received.
3. Partial Refund:
   • If the returned bottle is less than half full, a partial refund of 50% of the purchase price will be issued.
   • In this case, the customer remains responsible for all shipping costs associated with the return.
4. Refund Process:
   • To initiate a return, please contact our Customer Support team at support@neuhayer.com with your order number and reason for the return.
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed to the original payment method within 10 business days.
5. Non-Refundable Items:
   • Shipping costs paid during the initial purchase are non-refundable.
   • Any products returned outside of the 366-day guarantee period are not eligible for a refund.
6. Exclusions:
   • This guarantee does not cover misuse, unauthorized alterations, or damage caused by improper storage or handling of the product.

How to Return Your Product:

1. Contact Us:
   • Reach out to our Customer Support at support@neuhayer.com to obtain a Return Authorization (RA) number.
2. Prepare Your Return:
   • Ensure the conditioner is more than half full.
   • Pack the product securely in its original packaging, including all accessories and documentation.
3. Ship the Product:
   • Send the package to the following address:
   Neuhayer Returns Department
   [Insert Return Address Here]
   • Include your RA number and a copy of your receipt inside the package.

Customer Support:

Our dedicated Customer Support team is here to assist you with any questions or concerns regarding our Money-Back Guarantee. Please contact us at support@neuhayer.com or call us at [Insert Phone Number Here] during business hours.

Your Satisfaction, Our Commitment

At Neuhayer, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If our conditioner does not meet your expectations, our 366-Day Money-Back Guarantee ensures that you can shop with confidence.

Thank you for choosing Neuhayer!

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